Banking stories
AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.
Pressure from new AI rules is pushing UK firms in finance, healthcare and defence to demand systems that are secure, auditable and sovereign.
The rollout could help more than 1,500 institutions use generative AI on trusted in-house data without disrupting core banking operations.
Asia-Pacific security teams can now keep regulated data in Singapore as Conifers expands its CognitiveSOC platform across the region.
Breaches are hitting lenders harder as AI adoption speeds up, with 98 per cent of affected firms saying the impact was material.
Nearly half of Australian compliance teams said fragmented systems were their biggest weakness, hampering efforts to spot sanctions and scam risks.
A live fraud campaign targeting Mexican banks, fintechs and crypto services exposed how criminals are using generative AI to draft malware.
New figures show shoppers are increasingly choosing digital wallets and BNPL, even as cards still dominate spending across New Zealand.
The expansion positions the consultancy to tap rising demand from banks, utilities and government buyers seeking governed AI deployments across APAC.
Banks and fintechs could cut manual chargeback work by more than 80% as the new API tie-up links card issuing with dispute automation.
UK regulators and sensitive sectors could gain locally governed AI deployments as the deal targets production use, not pilots, on UK infrastructure.
Payment providers risk losing sales as four in ten UK shoppers abandon purchases when security checks delay or fail at checkout.
Automating repayments could ease strain for borrowers juggling multiple debts, as the bank aims to cut admin and improve approval odds.
The name-checking service is now helping avert scam losses and mistaken payments, with more than 150 million checks completed in its first year.
The deal gives Axos a newer software platform to court underserved US small businesses and tech start-ups more effectively.
The new release aims to cut policy maintenance by up to 80% as enterprises struggle to secure AI agents that change behaviour over time.
Regulated firms in Canada can now share AI controls and intellectual property, with the first system already handling more than two trillion tokens a month.
Canadian savers get a new 2.50% fee-free account as Haventree moves beyond brokered mortgages into retail deposits.
Pay-later use for essentials is rising as Canadians face higher grocery bills and turn to discount chains to stretch budgets.
FCA findings show vulnerable customers are still missing out on basic bank accounts, prompting nine banks to tighten offer and application processes.
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