Call centre Stories - Page 7

Global Stories

Call centre stories

BroadSource selects Ribbon Communications for secure credit card payment solution

BroadSource partners with Ribbon Communications to enhance SecureCall, a solution for secure telephonic credit card payments.

By Sean Mitchell • 2 min read • Wed, 13th Dec 2023

Unified Communications

Travel Counsellors introduces Freshworks AI-powered chatbots

The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.

By Gaurav Sharma • 3 min read • Thu, 24th Aug 2023

Unified Communications

Leading with innovation

In a blend of lateral thinking and innovation, Palmerston North and Horizons Councils' adaptive call centre earned the 2011 Initiative of the Year award.

By Staff Writer • 2 min read • Thu, 1st Dec 2011

Stories from Other Regions

Call centre stories

Customer Experience

How Australian businesses can transform customer interaction

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

By Robert Woolfrey • 3 min read • Tue, 20th Feb 2024

Call centre Stories - Page 7

Global Stories

BroadSource selects Ribbon Communications for secure credit card payment solution

Travel Counsellors introduces Freshworks AI-powered chatbots

Leading with innovation

Stories from Other Regions

How Australian businesses can transform customer interaction

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